Patient Advocate

Kodiak Area Native Association

Job Description

The Patient Advocate connects KANA patients to appropriate resources; assists patients with questions or concerns; advocates on behalf of patients to ensure their health and social needs are met; and participates in customer service and patient relations

Patient Advocate

Full time / Eligible for full time fringe benefits

Kodiak, Alaska

Essential Duties and Responsibilities

The following duties are not intended to serve as a comprehensive list of all duties performed by this position.

Provide a system to ensure patients, particularly Elders or other vulnerable patients, are supported while seeking services at KANA.

Advocate on behalf of patients to ensure their health and social needs are met.

Connect patients to resources available throughout KANA and in the community such as housing, public assistance, and counseling services.

Assist patients with questions or barriers regarding coordination of services.

Assist patients with the Social Security Disability enrollment process and other related documents.

Work in conjunction with KANA staff and community partners to create and reinforce a patient focused culture.

Work cooperatively with KANA staff to ensure optimal patient access and satisfaction.

Respond to suggestions and compliments submitted by patients and provide information to appropriate managers.

Identify system-related problems and work collaboratively with providers, administration, and staff to resolve.

Develop professional relationships with assigned programs and departments to build and sustain a patient-focused culture.

Visit KANA patients in the hospital and serve as a liaison between patients in the hospital and KANA and ANMC.

Participate on committees, work groups and other process improvement teams to enhance customer satisfaction.

Participate in the Purchased and Referred Care (PRC) call schedule as assigned.

Escort patients to appointments as required.

Supervisory Responsibilities This job has no supervisory responsibilities

Minimum Qualifications

High school diploma or general education degree (GED) and three years related experience; or equivalent combination of education and experience. Bachelors Degree in Social Work or related field preferred.

Familiarity with federal, state and local resources available to meet the health and social needs of patients.

Demonstrated ability to effectively advocate for and work closely with patients and the public.

Effective communicator and listener possessing superior customer service skills with the ability to foster a patientfocused system of healthcare.

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Employment Type

Full time